Support

We get a lot of e-mail from parents and teachers all over the world. We're always happy to answer your questions, but in an attempt to make things easier for you, we've included some of the most frequently asked questions below. We also have some support videos and tutorials available on our YouTube channel. Please get in touch if you still aren't sure on anything...


One of your apps is asking me for a passcode to access the parent / teacher area. What is it?

You can use the override passcode, which we will tell you if you e-mail us on info@keystagefun.co.uk. Once logged in, you can then reset or remove the existing code. We can't tell you here or it wouldn't be secret then...


I have a question about your spelling app...

We have a completely dedicated set of FAQ's for our spelling app, which can be found here. They cover subjects like sharing tests between devices, logging into your KeyStageFun account, internet connection issues and plenty more.


I bought your app on iPad but I'd like to also have it on my child's Android device without having to pay for it again. Can I do this?

Okay - this is a slightly complex question, so bear with us. We sell through several different online app stores and for a multitude of device types. Here are the key facts:

Apple

If you purchased one of our apps via Apple, you can load it onto several other Apple devices free of charge either using the same iTunes account or by using Family Sharing (more details here). You cannot load an app purchased via Apple onto an Android device. They run totally different file types and Android devices use different app stores (Google Play, Amazon) who understandably aren't going to give you a free copy of a piece of software you bought via a different app store. In old-school language, think of it like CDs and records. You don't get a free copy of a CD just because you own the same album on record.

Some of our apps are also available for Mac - even though these are still via Apple, you do have to pay again for the Mac version, even if you own the iOS version. Again - it's a completely different file type / piece of software and is sold via the Mac App Store, which is completely different from the iOS App Store. This is the same for all developers and not something we have any control over.

Android / Kindle (Google / Amazon)

As per the above, you can load any purchase from Google's Play store onto a limited number of Android devices, but you can't load your Google Play purchases onto an Apple device. The exact same goes for Amazon purchases.

I have a question about what data of mine you store and how you store it...

The GDPR legislation the EU introduced in May 2018 has led to a lot more people asking about what data is held about them and how it is stored. We've updated our privacy policy to contain the key information, but in short, we don't collect any information when you buy our apps (that is done via the various app stores and your customer data stays with them). If you sign up to either our newsletter or for a KeyStageFun account, we will store some basic details so we can either contact you (newsletter) or so you can access features of our apps that require an account. This data is stored securely and passwords are encrypted to industry standards. If you want us to delete your account at any time, you are very welcome to request that by e-mailing info@keystagefun.co.uk.

Do your apps run on Chromebook or Windows PC?

As of 2017, some Chromebook devices allow you to run Android apps. We didn't develop our apps originally for Chromebook, so we can't make any promises about how they run. Most people seem to have no problems, but there are no guarantees from us at this stage as to how they'll work on Chromebook.

None of our apps are available for Windows and that isn't likely to change in the near future. We did release Squeebles Times Tables 2 for Windows at one point, but supporting all the different versions of Windows setups people had wasn't feasible so we've removed that from release.


Can I share my child's progress between devices?

Not at present. All the data associated with a particular app is stored on the device the app is installed on. Our apps were made so they could be used offline, when no internet connection is available, so we don't rely on an online storage system for data. We are looking into whether we can offer the option of backing up and copying data from one device to another so that when you buy a new device you don't have to start from scratch. Expect to see this during 2018 - 2019.

Our Squeebles Spelling Test app does allow you to share spelling tests (including audio) between devices though.


What does my child have to do to earn every single Squeeble on your Times Tables 2 app?

For most of our apps, different tasks have to be completed to earn all the Squeebles, but we get asked more often about this app than any other. Here is the breakdown of how you earn all the Squeebles within Squeebles Times Tables 2. Please e-mail us if you'd like the same information for any of our other apps.

  • In Tables 1 - 12 mode you earn one Squeeble for completing each of the tables sets with 100% correct answers (which equals 12 Squeebles)
  • There are then 6 Squeebles to earn in each of the following game modes: Mix it Up, Fill the Gap, Challenge. One is awarded for getting full marks the following number of times: 1, 5, 10, 25, 50, 55 (totalling 18 more Squeebles)
  • There are 5 Squeebles to be earned in both the Extreme Tables and Word Problems modes, by getting full marks the following number of times: 1, 5, 10, 25, 50

This totals 40 Squeebles in all. They are awarded randomly, so no 2 children will earn the exact same characters in the exact same order or for completing the same tasks.


I have a great idea for improving one of your apps. Will you consider it?

Please let us know if there is anything you think we could improve on. A lot of the additions we've made to our apps are a direct result of feedback from the teachers, parents and children who use our apps. We can't promise we'll include your suggestion, but if we think it's a practical one, we probably will.

All Our Educational Games:All apps: Price * iPhone / iPad Mac OSX Android Kindle
Squeebles: Complete Bundle (10 apps) £22.99 **
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Squeebles: Times Tables £3.99
Squeebles: Spelling Test £3.99
Squeebles: Punctuation £2.99
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Squeebles: Tell the Time £2.99
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Squeebles: Flip Multiplication £2.99
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Squeebles: Maths Race £2.99
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Squeebles: Maths Bingo £1.99
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Squeebles: Word Search £2.99
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Squeebles: Division 2 £2.99
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Squeebles: Addition & Subtraction £2.99
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Squeebles: Fractions £1.99
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* Prices may vary slightly depending on device / App Store.
** Bundle prices represent approximately a 25% discount on the price of the same apps bought individually.