Creating & Managing Child Accounts

The the first page you are taken to when you sign in to the Parent / Teacher Zone is the Children Overview screen, that lists all the children registered to your account (shown below, left).

When you log in for the first time, unless someone else has already created any child accounts, this list will be empty and you will need to create a new account for each of your children (below, right).

Creating a New Child Account

Step 1: Tap the orange "Add New +" button in the top right of the Children Overview screen. This will take you to the Add Child screen shown above, right.

Step 2: Fill in the child's first name and surname (child names are never shown publicly - this is just for your use in managing their account)

Step 3: If you are not happy with the username we have created for them, use the small refresh button next to the username input field to create a new one.

Step 4: Either enter your own password for your child, or again, use the refresh button next to the password input field to automatically create a 5 digit code.

Step 5: If you have a tutor or school account, you will also be able to assign your child to any classes or groups you have set up. If you have not yet created any classes or groups don't worry, you can do this part later.

Step 6: Press "Save >" and you're done. Your child should now appear in the list of children on the previous screen.

Creating Multiple Child Accounts

For convenience, in accounts with large numbers of children, you can create multiple accounts in one go. Here's how...

Step 1: As when adding a single child, tap the "Add New +" button on the Children Overview screen.

Step 2: Tap the "Add Multiple Children" tab.

Step 3: Enter the names of up to 12 children on the screen shown below, left. The format should be first name SPACE surname COMMA for each child. For example: Sam Smith, James Jones, Mary-Louise McCabe, Eleanor Edwards 

Step 4: Select any classes / groups these children should be assigned to (tutor and school accounts only)

Step 5: Press "Save >" and you will be asked to confirm your children's names are correct, as shown in the screen above, right.

Step 6: Make any changes you want to make and then press "Save >". Usernames and passwords will be created automatically, but you can change them later if you aren't happy with any of them.

To add more than 12 children, instead of entering the names into the input field as described above, you can upload a 2-column CSV file that has the children's names in separate first name / surname columns. No column headers are required and no surplus columns should be included.

Managing Child Settings

You can change a child's basic details and edit their settings by tapping the "Settings" button next to their name on the Children Overview screen. This takes you to a screen with 3 tabs, allowing you to edit that child's details, general settings (below left) and times tables settings (below right). Altering these settings allows you to personalise the app to each child.

You can also bulk-edit settings for multiple children by using the "Bulk Actions" menu on the Children Overview screen. See our page on bulk editing for more information on how this works.

Retrieving a List of Child Login Details

We allow you to e-mail yourself a list of any selected children's login details. This can be particularly useful in schools, where you may have a whole class of children you need to distribute login details for. Here's how you do it...

Step 1: Check the boxes next to each child you want to include on the Children Overview screen (see below, left).

Step 1b: You can also do this for classes / groups by visiting the Classes / Groups Overview screen and selecting each class or group from there (below right).

Step 2: Use the "Bulk Actions" dropdown list at the foot of the screen to choose "E-mail Password List".

Step 3: Check your e-mail inbox, print the list of login details if you want and give them to your children.

Deleting Child Accounts

Child accounts can be removed, so as to free up a licence for a different child. Access the deletion process by tapping the "Delete" button next to the child's name on the Children Overview screen, or by selecting multiple children and deleting in bulk by using our bulk editing process.

Deletion is a 2-step process. A child's account must first be "soft" deleted. After that, the account will remain in the system for one month, or until it is "hard" deleted.

For information on how our 2-step deletion process works and why we do it, visit our 2-step deletion article here.