Squeebles Times Tables Connect - Pricing

Q: How does the free trial work? When you download the app and sign up for your chosen subscription, you are not charged immediately. Your free 7 day trial will begin straight away, but if you cancel your subscription (either via the app, or directly via your store account) before the trial has finished, you will not be charged.

Q: Can schools or tutors pay for the app on behalf of their pupils, so they can use it at home? Yes. If you sign up for a school or tutor account, you can set your students up with their own logins. They can download the app free of charge and sign in with their login details. You are limited to the number of children your chosen subscription allows.

Q: Can licences be switched between children? Yes. You can register as many children as you like and assign licences as you see fit. You can remove a licence from one child and assign it to another at any time. But - if you remove a child's licence then all progress, stats and associated data is deleted, so you should only do this if you're absolutely certain the child who previously had the licence no longer requires it.

Q: Can I upgrade / downgrade my account easily? You can change from monthly payments to yearly payments (which gives you 2 months free of charge) at any time. You can't change from a Family account to a Tutor account or School account (or vice versa) though. If you need multiple types of account, you should sign up multiple times using different store accounts and different e-mail addresses.

Q: Will you suddenly change the price of my subscription? It is possible that subscription prices may go up (or down) over time. However, we make a commitment to lock in any existing subscribers at their current price for at least 6 months after any price increases that we implement from our end. We obviously can't do the same for any tax increases that may come directly from any of the app stores we sell via, but from our side, we'll do all we can to keep our existing customers from being affected by price rises in the short term. At the moment we have no plans to increase our subscription prices in the immediate future.

Q: Can I cancel my subscription? Of course. If you decide you no longer need your subscription, you can cancel it either via the app, or via your device's "Settings". Subscriptions are paid in advance for the period you have subscribed for, so you will retain access to the app until the next billing date, at which point your account will automatically be blocked until you re-subscribe. Make sure you cancel at least 24 hours prior to the next billing cycle starting, to be sure the cancellation definitely gets processed in time.

Q: Can you delete my account completely? As standard, we keep expired accounts that previously had a full subscription for up to 1 year in case you decide to re-subscribe, but we can delete your data and account completely if you request this, via e-mail, from the e-mail address associated with your account. Obviously if you decide to start using the app again, you will need to re-register. We cannot cancel your actual subscription payments from here, unless you pay your subscription directly via bank transfer (School accounts only), as that is handled by whichever store you subscribed from originally (either the Apple App Store or Google Play). You need to do this yourself, either via the app, or via your store account.

Q: I have a billing issue with the Apple App Store / Google Play. What will happen to my account? We recognise that these things happen, so we have implemented what the various app stores refer to as a "Billing Grace Period". This means that if your credit card has expired, or there weren't enough funds on the card, you should receive an e-mail telling you about the issue, but your account will not be blocked immediately. You will have a few days to rectify the issue before the store tries to take the payment again and your account will only be suspended if the issue has not been resolved at that point. Please note that we have no access to your store account or payment processing, so we can't resolve these issues for you - it must be done by you, via the store itself.

Q: Why are you charging a monthly subscription when some of your previous apps were one-off purchases? Our previous apps were self-contained, simple apps. They operated on one device and saved all data and progress to that device. This meant that when you got a new device, or if you had multiple devices, children had to keep starting at the beginning on each new device they used, instead of being able to pick up where they had left off. It also meant, amongst other things, that homework could not be set and progress could not be easily fed back to parents or teachers. By launching our apps in this new, "Connect" form, we have solved all those issues, but the costs for us to run a system like this are a lot higher. We have server costs, development costs and support costs that go far beyond what would be required for a simple app that couldn't do all the things we mention above. We've tried to keep our costs as low as we possibly can, particularly at the moment, and we think what we're offering is great value for money. We are committed to doing everything we can to make our apps affordable for anyone who wants to use them.

Q: Why is your spelling app more expensive than your times tables app? Simply because the spelling app involves far more development time, support and server space, due to the ability for people to record their own custom audio and save it alongside each spelling word. It costs us more to run, develop and support the app, so we charge more for it than our other apps.

Q: Why is your app not available in my country? Our Squeebles Connect apps are available in around 20 countries at the moment, including the UK, USA, Canada and Australia. We intend to expand this eventually, but for now, we apologise if we don't support your locality yet. We're working on it.